Returns, Refunds & Payment Terms

Delivery & Product Responsibility

Once an order has been delivered and accepted, the customer assumes full responsibility for the safe keeping of all products. This includes the responsibility to keep products dry. Thermotech Insulation accepts no responsibility for any damages, theft, or loss of products after delivery has been completed and confirmed.

It is the customer's responsibility to inspect all goods upon delivery and report any damage or discrepancies within 24 hours of receipt. Claims made after this period may not be accepted.

Returns

Returns are only accepted for products that are damaged or incorrect upon delivery. All claims must be made within 24 hours of receipt of goods.

Where a return is approved due to an error on the part of Thermotech Insulation, return freight costs will be covered by us and a full refund will be issued.

Where a customer has ordered incorrectly, the following conditions apply:

• A 40% restocking fee will be deducted from the refund — the customer will receive 60% of the total product payment.
• All return freight costs are the responsibility of the customer.
• Products must be returned in their original condition and packaging.

Thermotech Insulation reserves the right to reject any return that does not meet the above conditions.

Payment Terms

Full payment is required no later than 1 business day prior to scheduled material delivery or customer pick-up. Orders will not be dispatched or made available for collection until payment has been received and confirmed.

Questions?

If you need to make a claim or have questions about this policy, please contact us as soon as possible.